Scientific Marketing Specialist

Location: Hybrid (West Chester, OH)

Reports To

Scientific Director

Position Summary

Serve as technical information contact for customers and sales representatives.  Audit and prepare technical and marketing literature.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Scientific Support:

• Provide best-in-class technical support for customers and sales representatives regarding their questions/requests.
• Analyze and respond to all customer questions/requests.
• Assist in technical support communications, including answering technical support line phone, e-mails, or other requests.
• Handle customer complaints by providing solutions and or routing to the appropriate department for resolution.
• Ensure compliance with quality systems, specifically Complaint Procedures.
• Perform follow-up with customers to ensure supplied products and services are meeting customer needs.
• Read and distribute pertinent technical information to appropriate customer segments and personnel.
• Remain current on changes in policies, procedures and product offerings.
• Read and distribute pertinent technical information to appropriate customer segments.
• Assist in proposal and documentation writing, presentations, including online, and video.
• Assist in the planning and implementation of seminars and training sessions.

Marketing:

• Responsible for the initiation, and completion of all marketing projects, coordinating with Sales, Technical Support, President, and Graphics Design.
• Develop and execute marketing projects such as email campaigns, brochures, webinars, videos.
• Design trade show collateral, in conjunction with outsourced agency.
• Design visually appealing and informative presentations for internal and external customers.
• Attend trade shows/conferences for educational purposes to promote new and existing products and to provide technical information.
• Identify and qualify potential prospects to assist in increasing sales.
• Assist with technical and marketing content for direct mailing, advertising, and catalog for technical content.
• Responsible for literature room, ensuring all literature is current and sufficiently stocked.

 Website:

• Develop, design, post and maintain content for company website, and social media accounts.
• Assist in providing technical content for website activities.

Other Duties:

• Handle other projects, duties and responsibilities as assigned.

Travel Requirements:

• Travel may be in the United States/ Canada/ or International (10-30%).
• Travel to customers to troubleshoot and promote products.

Minimum Qualifications

Education and Experience

• Life Sciences degree from a four-year college or university.
• One to two years related laboratory experience in the area of Hemostasis and Vascular biology.

Essential Skills

• Proficient in the use of MS Office.
• Outstanding verbal and written communication and interpersonal abilities.

Technology

• Microsoft Office 365 – Word, Excel, PowerPoint, Outlook
• Customer Relationship Management (CRM) Software

Attributes

• Must have strong work ethic, and a reputation for the highest degree of integrity and mature business judgment.
• Strong ability to collaboratively engage with leaders of the company and customers to create, identify, and implement solutions to further the effectiveness of the business.
• Has strong ability to generate ideas; show creativity and provide solutions.
• Has little need for close management supervision and direction and is comfortable and effective in an informal operating environment.
• Must be able to work with diverse employees, partners and customers from all parts of the world.
• Ability to professionally maintain composure and effectiveness under pressure and changing conditions.
• Ability to learn new duties and adjust to new situations encountered on the job within a reasonable amount of time.
• Ability to negotiate conflict and facilitate conflict resolution while maintaining strong working relationships at all levels of an organization.
• Uses outstanding verbal and communication skills, with poise and confidence to interact with all levels of management.
• Ability to manage high volumes of work, execute timely with strong work quality and accuracy.
• Strong team player, internally with management team and within the business as well as with customers.
• Strong ability to provide options to internal and external customers.
• Develops realistic action steps, identifies potential problems and solutions.
• An ability to effectively work within an ambiguous work environment while exhibiting adaptability and flexibility in response to business priorities and initiatives.
• Strong ability to shift priorities with rapid change.
• Ability to recover quickly from setbacks and progress forward with new or alternative solutions.
• Works collaboratively and willingly shares information.
• Build trusting and collaborative relationships with leadership and the team.
• Excellent interpersonal and communication skills required.
• Proven ability to prioritize and multi-task.
• Must enjoy entrepreneurial environment that often requires developing process or procedure.
• Ability to handle and protect sensitive information in a confidential and professional manner.
• Ability to handle multiple tasks and to coordinate efforts with other departments as required.
• Advanced problem solving, time management, and decision-making skills required.
• Advanced written and verbal communication skills, with the ability to partner effectively with all levels of staff.
• Proven ability to meet goals and objectives.
• Strong interpersonal skills.

Core Values

Employees are expected to model DiaPharma Group Core Values:

• Honesty and Integrity
• Kindness and Decency
• Openness and Transparency
• Responsible Empowerment
• Trust and Security
• Diversity and Inclusion

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Work is typically performed in an indoor office.  While performing the duties of this job, the employee is frequently required to sit or stand, walk, talk, and listen; the employee may occasionally have to stoop, bend, reach, and lift up to 20 pounds.  Employees need manual dexterity to operate standard office equipment and a personal computer, clarity of speech and hearing or other communication capabilities to discern verbal instructions and to communicate effectively with others and visual acuity to comprehend written work instructions and review, evaluate, and prepare a variety of written materials and documents.

DiaPharma Group is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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