How To Order
Email, Fax and Phone Orders
Fax
513.860.9635
Please include the following information with orders:
- Purchase order number
- Company or institution name
- Ship to address
- Bill to address
- Catalog number and/or full product name
- Quantity
- Any other pertinent information
We must receive your order by 12pm EST if you wish to receive your in-stock items by the next business day. We do not ship on Friday, except for a Saturday delivery. First time customers must provide a credit card for payment unless credit is approved in advance. First time customers can download a credit application for NET30 terms. Please print, sign and submit to info@diapharma.com or fax to 513-860-9635.
Request a Quote Online
- Browse our website to find product(s)
- Click the “Request Quote” button on the page for the product you’re interested in
- Continue to browse and add products to your “Quote Cart”
- When you’re finished, click the blue “Quote Cart” icon on the right side of the screen
- Adjust product quantities as needed
- Enter your contact information and submit the form
- A DiaPharma representative will contact you with a quote
Billing
Billing terms are Net 30 days. We will mail your bill only after your item(s) ship, usually the same day. Shipping charges are pre-paid and added to your invoice unless you have an account number with a shipper.
Payment is accepted in USD (US Dollars $) only.
DiaPharma accepts Visa, MasterCard, American Express, Check, Wire or ACH (preferred).
A processing fee will be added to all invoices.
- The fee is calculated by multiplying 3% by the pre-tax invoice total (product + freight)
- You may deduct the fee if you pay within thirty days of invoice date and if you pay via ACH or wire transfer
If you are mailing your payment, please send to:
DiaPharma Group, Inc.
P.O. Box 32160
Department 101
Louisville, KY 40232-2160
Shipping
DiaPharma ships Monday through Thursday. We must receive your order by 12pm EST if you wish to receive your in-stock items by the next business day. We do not ship on Friday, except for a Saturday delivery.
Orders to the US
Our primary domestic carrier is FedEx. We can ship your order via UPS if you list your UPS account number on your purchase order. To ensure stability, we ship all refrigerated products next day air. If you have special shipping requirements, please include these on your purchase order. Larger shipments such as instrumentation or those on pallets may ship via a freight service.
Orders to the Canada
We ship orders to Canada via FedEx using the International Priority service and charge to either your or our own FedEx account. We use FedEx as a customs broker by default. If you prefer to use your own customs broker, please indicate this on your purchase order. Due to concerns over customs clearance delays, we typically ship to Canada on Monday, Tuesday or Wednesday. When charging freight to your account, please provide your FedEx account number so that all freight and customs duties can be invoiced to you by FedEx directly.
In order to help customers determine which FedEx account (ours or yours) is most cost effective, we believe it is important to understand the shipping fee components. When using the DiaPharma account, the total shipping fee is comprised of:
- Transportation (FedEx) and Handling Fee
- A $20 USD importation fee
- 5% GST
The Canadian import fee and GST are levied upon the product since DiaPharma goods originate from the USA. When using your FedEx account, the cost components will vary and can be determined by your FedEx agreements and government registrations. We hope this information helps when determining how best supply your product. If you have any questions, we are available to discuss by calling customer support at 1-800-526-5244 or your local territory manager.
Sequester
Orders for available items in quantity 10 or more or $10,000 or more in value can be held at DiaPharma’s facility by signing a “sequester agreement”. Once you return a signed sequester agreement, DiaPharma will temporarily hold your items for up to 30 calendar days.
DiaPharma must receive an official purchase order for these products within these 30 calendar days. If a purchase order does not follow within 30 days, DiaPharma will return your items to our general available inventory.
The sequester agreement states that you must take all items either per a prearranged schedule or by 90 days from the expiration date of the products. No returns, reductions in quantity, other alterations or cancellations are possible. In some situations, DiaPharma may not have sufficient quantity to fill the sequester order. DiaPharma will make every attempt to secure the entire quantity ordered.